Delivery & Shipping Policy

1. Delivery Areas

We currently only deliver within South Africa.

For international or cross-border orders, please contact our sales department to discuss special arrangements and a custom quotation.

2. Delivery Partners

We partner with trusted third-party courier services to handle all deliveries.

While we strive to ensure timely and efficient deliveries, actual delivery times are also subject to the courier’s operational routes, schedules, and terms and conditions.

3. Processing & Lead Times

All lead times below are approximate and may vary depending on stock availability, production queues, and courier schedules. We will notify you if we anticipate any material delay.

• In-stock items
  Dispatch usually occurs within 1–2 weeks of order confirmation and successful payment.

• Custom-made items
  Production and delivery typically take between 3–6 weeks, depending on the design and size.

• Custom-designed and manufactured items
  Due to their bespoke nature, production and delivery timelines can exceed 6 months. Indicative timelines will be discussed with you during the design and quotation process.

All custom items remain subject to our Returns & Repairs Policy.

4. Delivery Fees

• We offer free delivery within South Africa on all orders over R700.00.

• For orders below R700.00, a R150.00 delivery charge will be added at checkout.

Any special delivery requirements (for example, remote locations or special handling) may require a custom quotation, which we will confirm with you before dispatch.

5. Order Dispatch & Tracking

Once your order has been dispatched:

• You will receive a dispatch confirmation email; and

• You will receive a courier tracking number (where available) to monitor the progress of your delivery.

Please allow some time for the tracking information to update on the courier’s system.

6. Damages and Issues on Delivery

We take great care in packaging your order to ensure it arrives in perfect condition. However, if your order arrives damaged, incomplete, or incorrect:

1. Please contact us at orders@wovenbliss.co.za within 48 hours of receipt.

2. Include:

   • your order number;

   • a brief description of the issue; and

   • clear photographic evidence of the damage or error (outer packaging and the product itself, where relevant).

We will assess the issue and, where appropriate and in line with the Consumer Protection Act, arrange a repair, replacement, or refund as set out in our Returns & Repairs Policy.

7. Changes to Delivery Details

If you need to amend your delivery details (such as address or contact number), please notify us as soon as possible by emailing orders@wovenbliss.co.za or info@wovenbliss.co.za.

• Changes requested after dispatch may not be possible and could result in delays.

• Any additional costs incurred due to changes to delivery details after dispatch may be for your account.

Please ensure that the delivery address and contact details you provide at checkout are accurate and complete.

8. Delayed Deliveries

While we strive to meet the timelines provided, deliveries may occasionally be delayed due to factors beyond our control (for example: courier backlogs, load-shedding disruptions, adverse weather, or strikes).

• If we become aware of a significant delay, we will keep you informed and, where possible, provide an updated estimated delivery date.

• We are not liable for delays caused by circumstances reasonably beyond our control, but we will always do our best to assist in resolving any delivery issues with the courier.

9. Contact Us

For any queries regarding shipping, delivery, or the status of your order, please contact us at:

• General enquiries: info@wovenbliss.co.za

• Order and delivery issues: orders@wovenbliss.co.za